This is a service made up of a professional team (doctors, nurses, phone operators on demand, resource managers and healthcare transport technicians). Its primary objective is to offer fast and efficient medical assistance for out-of-hospital emergencies with the maximum level of quality, 24 hours a day, 365 days a year.
The assistance process is developed in two distinct areas:
1.The Coordination Centre receives and administers assistance and provides an appropriate response in each case, either by telephone or mobilizing the most appropriate resources for each situation and pathology.
2.For all mobile resources (ambulances, helicopters and on-call attention vehicles) distributed throughout Catalonia.