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When should I call SEM?

ninot 112emWhen someone is seriously injured or sick, you should call SEM immediately by dialling 112.

Call only in case of an emergency: the service will become overloaded if it receives an excess of non-emergency calls. You should not call SEM if you have a toothache or need a prescription.

When you call, you will be asked the following questions:

  • Is the patient in danger of dying?
  • Will being transported to a hospital endanger the patient’s life?
  • Will moving the injured person cause more harm?
  • Does the situation require the presence of SEM healthcare personnel?


What do I say? The information that you give the operator will help us arrive as quickly as possible. Try and stay calm, speak clearly, and stay on the phone until told to hang up.

  • What happened?
  • Exact location of the incident.
  • Number of victims and the condition they are in.

Provide as much information as possible to assist the ambulance in finding the location.

What should I do until the ambulance arrives?

  • If the telephone operator or doctor that assisted you on the phone gave you instructions, put them in place.
  • Do not move the patient unless he or she is in danger.
  • If someone is with you, have him or her go out and meet the ambulance. 
Update:  12.09.2011