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Mission, values, objective

Estrategia SEM

Our mission is to provide healthcare services and respond to pre-hospital emergency situations, as well as providing health information and advice both in ordinary and in extraordinary circumstances.


Our values are honesty, respect, professionalism, accessibility, transparency, efficiency, quality and commitment, thereby ensuring universal and efficient public access to qualified healthcare services.


Our objective is to provide –within the framework of the Catalan Department of Health– an information, orientation and health assistance service that is close to the user, proactive, high-quality and efficient, one that functions to the satisfaction of the people that live in or visit Catalonia.

Update:  07.05.2014